Refund policy

Last updated: June 2026

At Adorned Collectives, we want you to shop with confidence. If something isn't right with your order, we're here to help.

Change of Mind Returns

If you change your mind about your purchase, we accept returns within 7 days of your order being delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Be accompanied by proof of purchase.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Original shipping costs are non-refundable.

Faulty, Damaged or Incorrect Items

We take great care in preparing every order. If your item arrives faulty, damaged, or you receive the wrong product, please contact us as soon as possible at info@adornedcollectives.com.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and, where applicable, the packaging.

We'll assess your claim and work with you to provide an appropriate resolution, which may include a replacement, repair, or refund where required under the Consumer Guarantees Act 1993.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.